Back

Orlando International Airport

Home

Frequently Asked Questions

  • Checking In

How early does the airport open?

The airport is open 24 hours per day; however, each airline sets its own hours of operation which is dictated by its flight schedule, therefore please contact your airline directly to determine how early you may check-in for a flight.

How long before my flight should I arrive at the airport?

The Greater Orlando Aviation Authority recommends arriving two hours before a domestic departure, or three hours before an international departure (or a domestic departure connecting to an international flight at another U.S. airport), but please check directly with your airline for specific recommendations.
  • Getting Around

How do I cross from Terminal A to Terminal B?

Terminal A and Terminal B are opposite sides of the same building, which is only 525 feet across. Crossing from Terminal A to Terminal B (or vice versa) can be done on Level 3 of the terminal building.  If you have descended to the Arrivals/Baggage Claim Level (Level 2), you may return to the Departures Level (Level 3) with your baggage then cross to Terminal A (or Terminal B).

Can I go to an Airside Terminal (Gate Area) from which I'm not departing (arriving)?

You will only be allowed through the security checkpoint for the Airside Terminal (Gate Area) that you are departing from. However, due to the configuration of the airport, it is possible to access either Airsides 1 AND 3 (Gates 1-59), OR Airsides 2 AND 4 (Gates 60-129) once you have passed through the security checkpoint for your airside.
 
Similarly on arrival, you may access either Airsides 1 AND 3 (Gates 1-59), OR Airsides 2 AND 4 (Gates 60-129) depending on the Airside on which you arrive, by switching AGTs (trains) in Terminal A or Terminal B. If you wish to access the other Airside Terminal which is paired with yours, go directly to the other AGT (train) as soon as you disembark in terminal - do not go past the security checkpoint and out into Terminal A (or Terminal B) otherwise you will NOT be allowed back through security to access the other Airside Terminal.
 
Please note that this may not be possible during certain times of the day for security reasons while international passengers are arriving in the terminal.

How far do I have to walk through the airport?

Golf carts are not available for transporting passengers. In Terminal A and B passengers may use the elevators, escalators and moving walkways to minimize walking distances. The roll-on/roll-off AGT (train) then transports passengers between Terminal A (or B) and the Airside Terminals (Gates Areas). The minimum and maximum walking distance on each airside are as follows:
 
Airside 1 (Gates 1-29)
Min: 515 feet/157 meters
Max: 812 feet/247 meters
 
Airside 3 (Gates 30-59)
Min: 479 feet/146 meters
Max: 903 feet/275 meters
 
Airside 4 (Gates 60-99)
Min: 467 feet/142 meters
Max: 944 feet/288 meters
 
Airside 2 (Gates 100-129)
Min: 200 feet/61 meters
Max: 600 feet/183 meters

How do I request a wheelchair?

If you require a wheelchair, please contact your airline and it should be able to provide a wheelchair for your use within the airport.
  • While You're Waiting

Is wireless internet (Wi-Fi) access available in the terminal?

Wireless internet access (wi-fi) is available in all public areas of the airport and is provided free of charge. These Access Points provided by the Greater Orlando Aviation Authority (GOAA) use the SSID "Internet". Other access points and peer-to-peer connections which may be listed as available networks are NOT provided by GOAA.
 
Please note that "personal hotspot" devices interfere with the airport provided free Wi-Fi and so if you experience poor performance on the airport "Internet" SSID, please try moving to another location away from devices being used by other passengers, and please help us conserve bandwidth by turning off personal hotspots when not in use.
 
Cellular/PCS wireless is also available from AT&T, Cingular, Sprint, T-Mobile and Verizon. Nextel has declined the opportunity to participate.
 
There are also several kiosks which offer travelers internet connections, in addition to the standard dial service offered by the phone company via the RJ-11 jacks in the pay phones.

Is there a chapel/church services inside the terminal?

Orlando International Airport has a chapel inside the terminal, located just beyond the west security checkpoint (Gates 1-59), which can be accessed by any passenger holding a boarding pass.
  • Picking Up/Dropping Off

How can I find out if a flight has arrived?

Please use our live flight information display, call 407-825-8463 or contact the airline directly to determine whether a specific flight has arrived.

Where is the best place to meet passengers arriving in Orlando?

There are a number of places which are recommended for meeting arriving passengers:
  1. In the Express Pick-Up location underneath Terminal A or Terminal B
  2. Under the Flight Information Display Boards in either the East Hall (Hotel Atrium) for gates 60-129, or the West Hall (Great Hall) for gates 1-59
  3. By the fountain in the East Hall (Hotel Atrium), which is surrounded with benches
  4. In the baggage claim area for the airline being flown.  Please check the Airlines page to determine which baggage claim is used by each airline
  5. On the Arrivals/Baggage Claim Curb (Level 2) outside baggage claim (please note that cars may not be stationary in this area unless actively loading/unloading passengers and/or baggage, therefore please allow at least 20 minutes after aircraft arrival time to allow for passengers to transfer to Terminal A (or Terminal B), and exit the baggage claim area)
  6. In one of the restaurants or bars in Terminal A or Terminal B
  7. In McCoy's Bar & Grill, Hemispheres Restaurant, or the lobby of the Hyatt Regency Orlando International Airport at the east end of the terminal 

Can I meet passengers at the gate?

Although only ticketed passengers are allowed through security and out to the airside terminals (gate areas), it is possible to have gate passes issued to non-travelers under certain circumstances. These are issued at the airline's discretion, so please go to your airline's ticket counter, provide a valid photo ID, and the airline will determine whether they are able to issue you a pass based on your particular circumstances.

Can I pick-up passengers outside baggage claim?

Picking up passengers at the Arrivals/Baggage Claim Curb (Level 2) outside Terminal A or Terminal B is still permitted; however, vehicles may not be stationary unless actively loading passengers and/or baggage, and under no circumstances may vehicles be left unattended. Therefore please use the FREE! Cell Phone Lot and allow at least 20 minutes after aircraft arrival time (30 minutes if passenger has checked baggage) to allow for passengers to transfer to Terminal A or Terminal B, and exit the baggage claim area. To determine on which Terminal (A or B) your airline operates, please visit the Airlines page of our web site.

Can I drop-off passengers without parking?

Private vehicles may drop domestic passengers off at the curbside check-in on the Departures Level (Level 3) of either Terminal "A" or Terminal "B". If you wish to park after dropping off passengers and luggage, follow signs to either Economy Parking or use the "Quick Park" ramp on the Departures Curb to access the Terminal Garage Parking.
 
Although dropping off passengers on the curb outside Terminal A or Terminal B is still permitted, vehicles may not be stationary unless actively unloading passengers and/or baggage, and under no circumstances may vehicles be left unattended.
  • Ground Transportation

Which hotel is closest to the airport?

The Hyatt Regency Orlando International Airport is located inside the East Hall, between Terminal A and Terminal B, at Orlando International Airport.

Which hotels offer free transportation to/from the airport?

Please see the Local Hotels page of our web site for a list of hotels offering free airport shuttles.

How much does it cost to park at the airport?

Please see the Parking page of our web site for a list of the parking options at Orlando International Airport.
  • Security

What can I take in my carry-on baggage?

Please see the TSA Website for details of permitted and prohibited items, special items, disabilities/medical conditions, etc.

To whom should I report items missing from my baggage?

Please contact your airline directly regarding your missing item(s) as directed on your ticket or baggage receipt. Claims for missing items may also be filed with the Transportation Security Administration (TSA), which is responsible for the screening of passengers and baggage at all U.S. airports.
You may also file a report with the Orlando Police Department, which has jurisdiction over thefts which occur at the Orlando International Airport. This may be done by calling the Orlando Police Department Information Desk, which is available 24 hours per day, at 407-246-2470
  • Pets/Service Animals

Where can I walk my dog while at the airport?

Dogs are not permitted in Orlando International Airport unless they are either working dogs, or they are in a carrier approved for traveling onboard an aircraft. Service Animal Relief Areas are available on Level 2 of both terminals. The “A” side area is located at the far East end of the building (to the right as you exit the building). The “B” side area is located at the far West end of the building (to the right as you exit the building).