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4/19/2006 - Orlando International Begins New Baggage Service to Expedite Screening Process

 

ORLANDO, FL. - A plan to expedite passenger screening and improve customer service at Orlando International Airport (MCO) was approved by the board of the Greater Orlando Aviation Authority at its April meeting. A new Baggage Handling and Customer Service Representative System will begin operations at Orlando International in mid May.

The program will deploy staff from a private baggage handling company (PrimeFlight Aviation Services, Inc.) to provide line queue management, divesting assistance for those in line and movement of baggage in the terminal.

"This program, working in partnership with the Transportation Security Administration (TSA), will expedite the screening process by allowing those agents currently performing these functions to concentrate on baggage and passenger screening. This will enhance the overall customer service experience at Orlando International as we enter into the busy summer travel season," says Steve Gardner, Interim Executive Director for the Greater Orlando Aviation Authority.

The new Baggage Handling and Customer Service Representative System at MCO is believed to be one of the only programs of its type in the nation and it will work in conjunction with the country’s only registered traveler program (CLEAR), which has recently enrolled 20,000 members, to help enhance customer service at Orlando International Airport.

Orlando International is the busiest passenger airport in Florida with over 34.1 million travelers in 2005.

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For more information, contact Carolyn Fennell at the Greater Orlando Aviation Authority at (407) 825-2055.

 

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