Orlando International Airport provides a barrier-free path and accessible services throughout the facility for individuals with disabilities

Facility Design

The airport is comprised of a Terminal with an “A-Side” and a “B-Side”. Check the map and locate the terminal for your specific airline; park at the side of the terminal that corresponds with your airline to minimize travel distances within the airport

  • Ticketing and All Gates are located on Level 3
  • Baggage Claim is located on Level 2
  • Ground Transportation is located on Level 1
  • Minimal changes between floors
  • There is no change of floor/level from check-in to boarding the aircraft
  • Automated People Mover (APM) system is provided to and from gate areas
  • Roll-on/roll-off train system requires no change of floor/level between the Main Terminal and the Airside Terminals (gate areas)
  • Elevators, escalators, and moving walkways are provided to minimize walking distances. Moving walkways transport you from the parking garages to the Main Terminal.
Tram

Services

Disabled Services Map

  • Map Key
    • Elevator Icon Elevator
    • Companion Care Restroom Icon Companion Care Restroom
    • Information Booth Icon Information Booth
    • Service Animal Relief Area Icon Service Animal Relief Area
    • Visual Paging Display Icon Visual Paging Display
    • Escalator Icon Escalator
    • Train to Main Terminal Icon Train to Main Terminal
    • Express Pick Up Icon Express Pick Up
    • TTY/TDD - Teletypewriter Icon TTY/TDD - Teletypewriter
  • Ground Transportation
    Ground Transportation
    • Vehicles (Airport and Vendor) include passenger lifts
    • When utilizing Ground Transportation (GT), please first alert your airline provider of any wheelchair or skycap service needs. Also, alert your GT driver of your service needs.
  • Parking Icon
    On-Airport Parking Options
    • Garage Parking and Terminal Top Parking
      • Disabled parking spaces are available in both “A-Side” and “B-Side” garages as well as the Terminal Top Parking (located above the terminal – access from Level 3 of the garages)
      • Disabled parking is available on all levels of public parking near the elevators; a higher number of disabled spaces are available at Levels 1 and 2 in both “A-Side” and “B-Side” garages
    • Oversized Vehicle Parking (over 7′-0″ high)
      • Oversized vehicle parking is available adjacent to the “B-Side” garage. An accessible route is provided from the oversized parking through the garage to the elevators that take you to the terminals
      • Oversized vehicle parking is also offered at the North Park Place Economy Parking (Blue) lot
      • NOTE: Vehicles over 7′-0″ high cannot be accommodated in the Garages
    • Express Pick-Up/Drop-Off
      • Express pick-up is located on Level 1
      • Vehicles may not be left overnight
      • Disabled spaces are provided at the Express pick-up lanes
      • NOTE: Screening required to enter this area
      • NOTE: E-Pass and SunPass only
    • Valet Parking
      • Valet parking is accessed from the Hyatt Regency Orlando International Airport Hotel
    • Loading and Unloading Zones
      • Designated Loading and Unloading zones are located on Levels 2 and 3 in both “A-Side” and “B-Side” of the Main Terminal
    • Economy Parking (North Park Place and South Park Place)
      • Disabled parking is also available in the economy parking lots, including disabled access for the shuttle service to/from the terminals
    • Cell Lot
      • Cell phone lots are located North and South of the Main Terminal; drivers can wait to pick up passengers; disabled parking is designated
    • Discounts: MCO provides free parking in accordance with section 316.1964 of the Florida Statutes for those vehicles with specialized equipment, such as ramps, lifts, or foot or hand controls, or vehicles displaying the State of Florida Toll Exemption Permit or vehicles with a disabled veterans plate.
    • More information regarding fees, payment methods, screening and other information can be found on our Parking page.
  • Curbside Check-in

    Passengers may be dropped off on Level 3 (Departures) curbside check-in if provided by your airline. If your airline does not provide curbside check-in service, please consult them prior to your arrival for assistance. You are welcome to drop off, park, and reunite back curbside with your party. If you wish to park after dropping off passengers and luggage, follow signs to Terminal Parking, or use the “Quick Park” ramp on the “A-Side” or “B-Side” Terminal Departures Level to access the Terminal Parking.

  • Wheelchairs

    If you require a wheelchair, please contact your airline in advance and they should be able to provide a wheelchair for your use within the airport.  If you require a wheelchair for the duration of your visit, please email Visit Orlando or visit its web site.  They should be able to provide you with a list of companies offering such a service.

  • Skycaps

    Skycaps are available to assist passengers. Typical services include curbside check-in, carrying baggage, wheelchair assistance, etc. Please contact your particular airline to arrange for assistance from its skycaps. It is customary to tip skycaps for services provided.

  • Luggage Carts
    • Luggage carts are available in the “A-Side” and “B-Side” garages, rental car areas (in the “A-Side” and “B-Side” garages) and on the “A-Side” and “B-Side” of the Main Terminal on Levels 1, 2 and 3
    • Luggage carts are not permitted through security
    • Luggage carts are available at a nominal fee
  • Public Restrooms

    All public restrooms accommodate the disabled.

  • Service Animal Relief Area
    Service Animal Relief Areas

    Service Animal Relief Areas are available on Level 2 on both the “A-Side” and “B-Side” of the Main Terminal. The “A-Side” Service Animal Relief Area is located at the North East corner of the building (to the right as you exit the building) near the Southwest Airlines Bag Claim. The “B-Side” Service Animal Relief Area is located at the South West corner of the building (to the right as you exit the building).

  • Phones

     

    • Pay Phones: Pay Phones are accessible with volume control settings
    • Page Phones and emergency phones are hearing aid compatible with volume control
    • Text telephones (TTY) are available in each terminal
  • Information
    Information Booths

    Information Booths are located on Level 3 (Departures) on the “A-Side” of the Main Terminal at the West end (gates 1-59) near Sea World and at the East end (gates 70-129) near Sea World. Note: Information Booths are open from 6:00 a.m. to 8:00 p.m. phone (407) 825-2352 and (407) 825-2355

  • Mobility Devices
    Mobility Devices
    • Wheelchairs, electric scooters and segways are recognized mobility devices; wheelchairs are available through your airline
    • Please note TSA screening requirements for Mobility devices-see www.tsa.gov
  • Hotel

    Hyatt Regency Orlando International Airport is located inside the airport and offers 20 rooms special equipped for disabled access