Orlando International Airport Welcomes Spring with New Customer Service Amenities

Press Release
American Airlines Admirals Club
Mamava nursing suites

ORLANDO, FL. – Spring is traditionally a time for all things new and Orlando International Airport (MCO) is celebrating Spring with a host of new customer service amenities amidst new daily travel passenger records.

The Easter holiday season is almost upon us and this year Easter falls near the end of one of the busiest Spring travel seasons in the history of Orlando International Airport. Spring Break, the NFL Pro Bowl, the NCAA College Basketball Tournament, the Arnold Palmer Bay Hill Invitational, Bike Weeks, and Wrestlemania have all combined to push overall traffic up nearly 3% so far this year. In fact, five of the ten busiest days in airport history occurred this March, with March 18th being the busiest day ever with approximately 170 thousand travelers moving through MCO.

Predictions for the upcoming Easter weekend are nearly 800 thousand travelers will use MCO during a 6-day period from Thursday, April 13 – Tuesday, April 18.

“Record numbers of daily travelers combined with our most intensive construction program ever have spurred us to look for creative ways to enhance the overall Orlando Experience,” says Phil Brown, Executive Director of the Greater Orlando Aviation Authority. “Focusing on people and making each traveler comfortable are keys to our success.”

If you haven’t traveled through MCO in the past six months, here are just some of the new amenities in store for you to enhance The Orlando Experience.®

Enhancing The Orlando Experience ®

Private Nursing Suites

Mamava nursing suites Mamava nursing suites

Four new Mamava nursing suites have been installed both pre and post security. The ADA compliant nursing pods provide mothers who wish to have privacy and quiet time with their baby a convenient and soothing option for breastfeeding.

Adult Changing Stations

Adult changing stations Adult changing stations

Families and caregivers traveling with an elderly or disabled passenger now have an option to assist in caring for their loved ones. Each companion care restroom is equipped with a motorized adult changing table that is designed to accommodate up to 400 pounds. The adult changing tables are located in each quadrant of the main terminal building.

Water Collection Bins

Water collection bins

Located in front of the security checkpoints, the new water collection bins allow environmentally-conscious travelers to pour out their liquids prior to security, take the bottle with them through security and re-fill them at filtered water refilling stations once they get to the airsides.

New Club Rooms

American Airlines Admirals Club The Club MCO on Airside 1 (Gates 1-29)

The American Airlines Admirals Club and the second The Club MCO opened their doors. The clubs provide weary travelers a break from the hustle and bustle with amenities such as food and beverages, children’s rooms, Wi-Fi, fully equipped business centers and even a shower.

Remote Bag Check-In

Remote bag check-in

Passengers of Alaska Airlines, Delta, Southwest, United, American and jetBlue have the ability to remotely check in their bags without having to pull them through the terminal. Remote bag check-in is being tested in the parking garages in conjunction with Bags. This service is being tested for eventual implementation into the new south parking garage slated to open later this year.

These enhancements have not gone un-noticed. MCO has been recognized by various industry publications and independent organizations for excellence in customer service and amenities. USA Today named Cask and Larder a top three regional dining restaurant in an airport; Disney’s Earport a top five airport shop for local merchandise; and Orlando International Airport one of the top ten airports for best overall shopping. Naturally Inspired has also won an award from Airport Revenue News for Best New Specialty Retail Concept.

Please see the Transportation Security Administration (TSA) news release detailing how to move through security quicker during this busy holiday travel period.

Basic MCO information:

Orlando International Airport (MCO), serves more than 42 million passengers annually, of which over 13 percent are international. MCO is the second busiest airport in Florida and has more than 18,000 badged employees and generates over $31 billion in direct and indirect revenue for the regional economy. In its ongoing efforts to value and delight its customers, MCO has embarked on a series of Capital Improvements valued at over $3 billion and has approved designing a new South Terminal project all aimed at enhancing The Orlando Experience®.