ORLANDO, FL. – Phil Brown, Executive Director of the Greater Orlando Aviation Authority (GOAA) issues the following statement regarding the interruption of Automated People Mover (APM) tram service from the main terminal building to Airside 3.
“On behalf of the Orlando International Airport, I apologize for the inconvenience to our passengers for Sunday’s and today’s APM (tram) disruptions. Safety and customer service are our top priorities for our passengers and the Board and staff are extremely concerned about making sure those priorities are maintained. There is no justification for future interruptions to occur.”
“The new APM’s have many complex alarms and safety features that can cause the smallest anomaly to require system checks by Mitsubishi Heavy Industries America (MHIA) or its subcontracting personnel on site. The latest series of interruptions continue to occur because those anomalies cause different triggers to alarm. Last week it was a communications issue and today it was the result of human error.”
“We have had a number of meetings with MHIA and have elevated this matter to the highest level within their organization. Mitsubishi is a global company with a global reputation and we have expressed our concerns verbally this afternoon. We are directing them to address these issues including adding additional technical staff at critical system positions during passenger operations. Mitsubishi has been on the premises since the inception of these issues and we are working closely with them on these interruptions.”
“Some may ask why not go back to the old trams? This is not an available option. New control technical systems and running surfaces have been installed which can not be used by the old trams.”