Information Kiosk

Have questions?

You may have questions while traveling at Orlando International Airport. Everything you’ll need to know is on our website. We’ve gathered the most frequently asked questions below. Click headings to explore.

  • Checking In
      • Does my child need an I.D. card?

        Children under 18 years of age usually are not required to have a photo ID for domestic flights; however, as each airline has its own requirements, please contact your airline directly to confirm its ID requirement for minors. If you do need to obtain a photo ID for you or your child, they can be obtained from a number of suppliers.

      • How long before my flight should I arrive at the airport?

        The Greater Orlando Aviation Authority recommends arriving two hours before a domestic departure, or three hours before an international departure (or a domestic departure connecting to an international flight at another U.S. airport), but please check directly with your airline for specific recommendations.

      • How early does the airport open?

        The airport is open 24 hours per day; however, each airline sets its own hours of operation which is dictated by its flight schedule, therefore please contact your airline directly to determine how early you may check-in for a flight.

  • Getting Around
      • How do I request a wheelchair?

        If you require a wheelchair, please contact your airline in advance and they should be able to provide a wheelchair for your use within the airport. If you require one for the duration of your stay, please email Visit Orlando or visit their web site. They should be able to provide you with a list of companies offering such a service.

      • How do I request assistance for elderly/minor/disabled passengers?

        Skycaps are available to assist passengers. Typical services include curbside check-in, carrying baggage, wheelchair assistance, etc. Please contact your particular airline to arrange for assistance from its skycaps. It is customary to tip skycaps a few dollars for service provided.

      • How far do I have to walk through the airport?

        Golf carts are not available for transporting passengers. In the Main Terminal passengers may use the elevators, escalators and moving walkways to minimize walking distances. The roll-on/roll-off AGT (train) then transports passengers between the Main Terminal and the Airside Terminals (Gates Areas). The minimum and maximum walking distance on each airside are as follows:

        Airside Terminal Minimum Maximum
        Airside 1 (Gates 1-29) 515 feet/157 meters 812 feet/247 meters
        Airside 3 (Gates 30-59) 479 feet/146 meters 903 feet/275 meters
        Airside 4 (Gates 70-99) 467 feet/142 meters 944 feet/288 meters
        Airside 2 (Gates 100-129) 200 feet/61 meters 600 feet/183 meters
      • Can I go to an Airside Terminal (Gate Area) that I’m not departing from (arriving at)?

        You will only be allowed through the security checkpoint for the Airside Terminal (Gate Area) that you are departing from. However, due to the configuration of the airport, it is possible to access either Airsides 1 AND 3 (Gates 1-59), OR Airsides 2 AND 4 (Gates 70-129) once you have passed through the security checkpoint for your airside.

        Similarly on arrival, you may access either Airsides 1 AND 3 (Gates 1-59), OR Airsides 2 AND 4 (Gates 70-129) depending on the Airside on which you arrive, by switching AGTs (trains) in the Main Terminal. If you wish to access the other Airside Terminal which is paired with yours, go directly to the other AGT (train) as soon as you disembark in terminal – do not go past the security checkpoint and out into the Main Terminal otherwise you will NOT be allowed back through security to access the other Airside Terminal.

        Please note that this may not be possible during certain times of the day for security reasons while international passengers are arriving in the terminal.

        airside_switch

      • How do I cross the terminal from Baggage Claim A to Baggage Claim B?

        Terminal A and Terminal B are opposite sides of the same building, which is only 525 feet across. Crossing from the A-Side to the B-Side (or vice versa) can be done on Level 3 of the terminal building.  If you have descended to the Arrivals/Baggage Claim Level (Level 2), you may return to the Departures Level (Level 3) with your baggage to cross to the other side.

  • While You're Waiting
      • Does Orlando International Airport have a USO?

        Yes, the USO Welcome Center is a military-only lounge located in the Main Terminal, A-Side, Level 1. Our center caters to troops and military family members transiting through Orlando, providing a “home away from home” atmosphere where we convey the public’s appreciation for our military. Amenities include business stations with free Internet and e-mail access, TVs, gaming stations, a sleeping room, a children’s room and complimentary food and drinks. USO volunteers are on-hand to assist with travel arrangements and information on local services and to greet service members upon their return from overseas. Hours: 6:00a.m. to 10:00p.m. daily.

      • Where can I smoke in the terminal?

        As of July 1, 2003, in accordance with State law, Orlando International Airport became a non-smoking facility.

      • Is there a chapel/church services inside the terminal?

        Orlando International Airport has a chapel inside the terminal, located just beyond the west security checkpoint (Gates 1-59), which can be accessed by any passenger holding a boarding pass.

      • Is wireless internet (Wi-Fi) access available in the terminal?

        Wireless internet access (Wi-Fi) is available in all public areas of the airport and is provided free of charge. These Access Points provided by the Greater Orlando Aviation Authority (GOAA) use the SSID “MCO Internet”. Other access points and peer-to-peer connections which may be listed as available networks are NOT provided by GOAA.

        Please note that “personal hotspot” devices interfere with the airport’s free Wi-Fi and so if you experience poor performance on the airport “MCO Internet” SSID, please try moving to another location away from other passengers’ active devices, and please help us conserve bandwidth by turning off personal hotspots when not in use.

        Cellular/PCS wireless is also available from AT&T, Cingular, Sprint, T-Mobile and Verizon. Nextel has declined the opportunity to participate.

        There are also several kiosks which offer travelers internet connections, in addition to the standard dial service offered by the phone company via the RJ-11 jacks in the pay phones.

      • What can I do while waiting for my flight?

        Orlando International Airport offers many ways to pass the time while waiting for your flight. In addition to the numerous shops, restaurants and bars in the Main Terminal and Airside Terminal buildings (Gate Areas), the hotel atrium between the A-Side and the B-Side of the Main Terminal provides a very pleasant “city park” atmosphere where you can sit and watch the world go by. The terminal top parking garage is also one of the highest points around, and provides excellent views of the airfield, downtown Orlando, and the attractions, including the nightly fireworks displays.

      • Where are the best places for aircraft spotting?

        On completion of a “Use of Facilities Form”, aircraft spotting/photography is permitted on Level 9 of the Terminal Top Parking Garage, which provides a panoramic view of most of the airfield and airside terminal buildings. The form must be completed in person, and accompanied by a valid photo I.D., between the hours of 8:00 am and 5:00 pm, Monday to Friday (excluding public holidays), at the Public Affairs office, located on the 3rd level of the Main Terminal, Aide A, in the Aviation Authority Executive Offices (to the left of the East Security Checkpoint for Gates 70-129).

  • Ground Transportation
  • Picking Up/Dropping Off
      • On which side of the terminal (A or B) do I pick up/drop off passengers?

        To determine on which side (A or B) of the Terminal your airline operates, please visit the Airlines page of our web site.

      • Can I drop-off passengers without parking?

        Private vehicles may drop domestic passengers off at the curbside check-in on the Departures Level (Level 3) on either the A-Side or B-Side of the Terminal. If you wish to park after dropping off passengers and luggage, follow signs to either Economy Parking or use the “Quick Park” ramp (located on the left, at the end of the Departures Curb) to access the Terminal Garage Parking.

        Although dropping off passengers on the curb outside the Terminal is still permitted, vehicles may not be stationary unless actively unloading passengers and/or baggage, and under no circumstances may vehicles be left unattended.

      • Can I pick-up passengers outside baggage claim?

        Picking up passengers at the Arrivals/Baggage Claim Curb (Level 2) outside the A-Side or B-Side of the Terminal is permitted; however, vehicles may not be stationary unless actively loading passengers and/or baggage, and under no circumstances may vehicles be left unattended. Therefore please use the FREE! Cell Phone Lot and allow at least 20 minutes after aircraft arrival time (30 minutes if passenger has checked baggage) to allow for passengers to transfer to the Main Terminal, and exit the baggage claim area. To determine on which side of the Terminal (A or B) your airline operates, please visit the Airlines page of our web site.

      • Can I meet passengers at the gate?

        Although only ticketed passengers are allowed through security and out to the airside terminals (gate areas), it is possible to have gate passes issued to non-travelers under certain circumstances. These are issued at the airline’s discretion, so please go to your airline’s ticket counter, provide a valid photo ID, and the airline will determine whether they are able to issue you a pass based on your particular circumstances.

      • Where is the best place to meet passengers arriving in Orlando?

        There are a number of places which are recommended for meeting arriving passengers:

        1. In the Express Pick-Up location underneath the Main Terminal
        2. Under the Flight Information Display Boards in either the East Hall (Hotel Atrium) for gates 70-129, or the West Hall (Great Hall) for gates 1-59
        3. By the fountain in the East Hall (Hotel Atrium), which is surrounded with benches
        4. In the baggage claim area for the airline being flown.  Please check here to determine which baggage claim is used by each airline
        5. On the Arrivals/Baggage Claim Curb (Level 2) outside baggage claim (please note that cars may not be stationary in this area unless actively loading/unloading passengers and/or baggage, therefore please allow at least 20 minutes after aircraft arrival time to allow for passengers to transfer to the Main Terminal, and exit the baggage claim area)
        6. In one of the restaurants or bars in the Main Terminal
        7. In McCoy’s Bar & Grill, Hemispheres Restaurant, or the lobby of the Hyatt Regency Orlando International Airport at the east end of the terminal

        Please see the Airport Terminal page or the Arrivals Guide on our web site to find these locations.

      • How can I find out if a flight has arrived?

        Please use our live flight information display, call 407-825-TIME (8463) or contact the airline directly to determine whether a specific flight has arrived.

  • Security
      • Can I take my hoverboard with me?

        Hoverboards should not be placed in checked or carry-on baggage as most airlines have banned their carriage; however, they may be shipped by FedEx, UPS, etc.

      • To whom should I direct security-related comments?

        The Transportation Security Administration (TSA) is now responsible for security checkpoints at all U.S. airports, therefore all checkpoint security related comments should be directed to the TSA at TSA-ContactCenter@dhs.gov, at 1-866-289-9673, or via its web site at www.tsa.gov

      • To whom should I report items missing from my baggage?

        Please contact your airline directly regarding your missing item(s) as directed on your ticket or baggage receipt. Claims for missing items may also be filed with theTransportation Security Administration (TSA), which is responsible for the screening of passengers and baggage at all U.S. airports.

        You may also file a report with the Orlando Police Department, which has jurisdiction over thefts which occur at the Orlando International Airport. This may be done by calling the Orlando Police Department Information Desk, which is available 24 hours per day, at (407) 246-2470.

      • What can I take in my carry-on baggage?

        Please see the Security section of our web site for details of permitted and prohibited items, special items, disabilities/medical conditions, etc.

  • International Visitors
  • Pets/Service Animals
  • Other
      • Unmanned Aircraft Systems (UAS/Drones)

        Per FAA regulations, nobody may operate a UAS / drones of any type within 5 miles of an airport without first contacting the airport or the air traffic control tower. GOAA is working with the FAA and the industry to better serve all affected by these regulations. Please review the maps and links below before operating a UAS / drone.

        FDOT UAS Web Site

        FDOT UAS Brochure

        Orlando International Airport (MCO)
        MCO_UAS
        MCO 5-mile radius
        Contact: AirsideOpsSupv@goaa.org
        Orlando Executive Airport (ORL)
        ORL_UAS
        ORL 5-mile radius

        Contact: OEAops@goaa.org
      • How did the airport get the designator “MCO”?

        The airport designator code “MCO” comes from the former McCoy Air Force Base, named after Colonel Michael N. W. McCoy, on which site, located at -81.08W 28.96 N, and at 113 feet (34 meters) above sea level, Orlando International Airport now stands.

      • How do I charter an aircraft/helicopter?

        The quickest way to get quotes for your charter is either call an aircraft charter company directly or call a broker that deals with charters. Any number of them will show up on an internet search for “Aircraft Charter.” The beauty of aircraft charter is that the company does not need to be based at your departure airport because the aircraft are constantly in use and widely distributed.

      • Can I get a temporary disabled parking permit while in Orlando?

        If you are in possession of a disabled parking permit, you may obtain a temporary permit for use in Florida during your stay. Permits are issued by the Department of Highway Safety & Motor Vehicles from their Motor Vehicle Services offices. The closest office to the airport is located at 8185 Lee Vista Boulevard, Orlando, Florida 32829, telephone number (407) 836-4145, and is open Monday – Friday 8:30-5:00. To obtain a permit, you must:

        • Be present at the office to provide your signature
        • Have your out-of-state/country parking permit
        • Have a letter from your doctor stating your need for a permit for the duration of your vacation
        • Pay $15
      • Where can I rent a cellular/mobile phone?

        Airport Wireless, in the North Walk Shops supply high-tech accessories, and may be contacted at (407) 825-6475, while some of the rental car agencies also offer cellular/mobile phone rental to their customers. Alternatively we suggest you contact the Visit Orlando who should be able to provide you with a list of local companies offering such a service.

      • How do I find out about job opportunities at the airport?

        Applications must be completed online, but must be submitted for specific job opportunities which are currently open, as stated in the Application Procedure, which can be found on the web site, along with our current job postings. The Greater Orlando Aviation Authority only recruits for the Aviation Authority, employment opportunities with the other organizations at Orlando International Airport, such as airlines, cleaners, concessions, parking, etc. are handled by each separate organization that must be contacted directly (see the Employment Guide for more details).

      • Which is the closest airport to Orlando? Disney World?

        Orlando International Airport (MCO) is the closest airport to the world-famous Central Florida attractions (20 miles), the Orange County Convention Center (13 miles), International Drive (13 miles), downtown Orlando (12 miles), and so much more…

        Orlando Executive Airport (ORL) is located near downtown Orlando, but is a general aviation airport and is not served by commercial airlines.

        Orlando Sanford Airport (SFB) is 33 miles from Orlando International Airport, and 60 miles from Disney World, along toll road SR 417 which takes you right past…… Orlando International Airport!

        Orlando International Airport (MCO) the airport that lands you closest to your final destination, wherever that happens to be in Orlando.

         

      • Where can I leave my luggage?

        Unfortunately, due to changes in federal security requirements, the baggage lockers and baggage check facilities at Orlando International Airport have closed.

      • How do I contact Lost & Found?

        Please visit the Contact page of our web site.